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Support FAQs
Browse the Frequently Asked Questions
- General Information
- How can I get GMI Catalog?
- Does the system get saturated overtime?
- Can I ask for GMI Confidential Information?
- Security Information
- Forgot PIN Code? How can I retrieve?
- Forgot Security Information? How can I retrieve?
- I am a new user, I need PIN code
- Other/downliner security information required
- Join & Refund
- How to Join GMI
- Advance Services
- How can I change my primary email
- How can I change my Personal Information
- Website Security & Services
- What is SSL?
- Your website does not have https. Is your site secured?
- Commission & Money Transfer
- Can I Get Commission without working?
- When and how GMI pays commission?
- Why didn’t I receive GMS 1/1?
- How can I transfer Earned Commission to my Personal Bank Account?
- Registration & Legal Issues
- Is GMI doing a legitimate business?
- Miscellaneous Problems
- What is the product delivery procedure?
- Why my mail is not entertained so far?
- Income & Commission
- What kind of incomes can I expect from a GMI Gold Plan?
- How to control my withdrawals from Gold Bank?
- When do I get paid by cheque?
- How do I get paid by cheque?
- Are there any charges / fee for a cheque or T.T. Request?
- What fee would there be for cheques in case of Multiple-Ownership?
- What is the maximum income of GMI Gold Plan?
- I am active in 2/2 Plan only and choose not to do other plans, can I still earn from them?
- What is Gold Motivation Step (GMS)?
- What is Direct Reward Commission?
- How can I qualify for Direct Reward Commission (DRC)?
- What is a Gold Step Commission (GSC)?
- How can I earn my Gold Step Commission (GSC)?
- I introduced two new Customers under me on the same day but on commission (PAY DAY) day I only received DRC for one customer and not for both?
- I have two customers under me on my 1st Level from same Gold Plan but I have not received my GMS Commission? Do I have to notify you to release my commission?
- General & Gold Office
- What is Gold Office?
- What is a Gold Account?
- How do I activate my GC 002?
- I have activated my other GCs but now when I activate GC 006, why does the system denies my request?
- eCards
- How can I buy Gold E-card?
- I bought some Gold E-Cards but cannot see them?
- Why should I use Gold E-Card Transfer Link?
- I want to transfer 20 Gold E-Cards of Plan 3/3 A, do I have to send them one by one?
- I transferred some Gold E-Cards but cannot remember the receiver?
- I bought some Gold E-Cards but cannot remember if I have used them?
- I applied for Non Active Refund but did not receive my Golden Hand Shake Card?
- How could I utilize Golden Hand Shake Card and what is the advantage?
- Is there any discount for buying Gold E-Card?
- Marketing Plan
- What is the purpose of the GMI Marketing Plan?
- Can I transfer my GVs to another GC Owner?
- What is a Gold ecVoucher (GecV)?
- What is Gold Rotation & is there any limit for a customer?
- How many Gold Steps makes a Rotation?
- What is Flushing Out?
- Business
- What kind of business is Gold Mine International?
- What is so unique about the GMI business?
- What are the differences between MLM and GMI?
- How can I sign-in customers under my Gold Tree?
- What is the purpose of Gold Account ID?
- Security
- Are my transactions secure on GMI website?
- Why security Question and Answer?
- How can I recover my password if lost?
- What if I lose my password and security answer?
- Can I request GA password on behalf of another member?
- Do I need to give my password to new prospects?
- Purchase
- How can I make payments to GMI for new sign ups?
- How can I purchase a Gold Coin at full payment?
- How can I purchase an Instant Watch?
- What are Value Added Cards?
- GMI Notification Service
- What is GMI Notification Service?
- Will I have to renew GMI Notification Service upon expiry?
- Do I have to purchase this service if I use trial version of GMI Notification Service?
- Customer
- Who is a Customer?
- Do we have to pay taxes for the Product?
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